Refund Policy

1. Starter, Pro and Unlimited plans

• Each plan is billed monthly at the fee shown in your order at checkout.
• You can cancel at any time in Account → Manage billing, or by emailing batu@voltane.co. Cancelling stops the next renewal; the plan stays open until the end of the month you have already paid for.
• No refunds for part of a month, or for briefs and site reports not used.
• If we refund a plan payment in full (for example a charge made in error), the plan ends when the refund is made and the account moves to Free.
• Upgrading takes effect at once and the difference for the rest of the month is charged pro rata. Downgrading takes effect at the end of the paid month; no partial refund is given.
• After the plan ends, the account moves to Free and keeps read-only access to the briefs and site reports the team created while subscribed. Briefs bought one-time stay unlocked.

2. Opportunity Briefs bought one-time

Opportunity Briefs were sold one-time until 5 November 2026. A brief bought then stays yours. Once generated, it is non-refundable, unless it is defective. If it is defective, we will fix it or refund it in full.

To report a defect, email batu@voltane.co with the brief's link or ID and what is wrong. A brief built on a paid plan that is defective is fixed or rebuilt, and does not count against the allowance.

3. What counts as defective

A brief is defective if, because of an error on our side:

• it does not open or its package does not download;
• a section is missing or empty;
• it does not use the geography, project type or requirements you set; or
• a figure in it differs from the data it cites.

A brief is not defective just because:

• it finds fewer matching sites than you hoped, or none, or marks many requirements as unknown;
• later data updates would change its results;
• of limits of the public data that the brief itself discloses; or
• you set the requirements differently from what you meant.

4. Duplicate charges and billing errors

If you were charged twice, or charged in error, we refund the incorrect amount whenever you tell us. If a second subscription is started for the same account by mistake, it is cancelled and refunded automatically.

5. After a refund

When a payment is refunded in full, or disputed with your bank, what it paid for ends: a bought brief is locked again, and a refunded plan ends.

6. How to ask for a refund

• Email batu@voltane.co from the address on your account, with the date and amount of the charge.
• Approved refunds go back to the original payment method. They usually appear within 5 to 10 business days, depending on your bank or card issuer.

7. Before a chargeback

Please contact us before filing a chargeback or payment dispute. Most billing problems can be fixed quickly by email.

8. Your legal rights

This policy does not limit any right you have under the law that applies to you.